At Velviza, we strive to process and deliver your orders as quickly as possible.

• Order Processing: All confirmed orders are typically processed and dispatched within 24–48 hours. Dispatch timelines may vary depending on successful customer order confirmation.
• Shipping & Delivery: Once dispatched, your order will be shipped through our trusted delivery partners. Most deliveries are completed within 3–7 business days, depending on your location.
• Remote Locations: Deliveries to certain remote or hard-to-reach areas may take up to 15 business days.
• Unexpected Delays: Delivery timelines may be affected by circumstances beyond our control, including adverse weather conditions, natural disasters, public holidays, transportation disruptions, government restrictions, or other unforeseen events. In such cases, delivery may take longer than the estimated timeframe.

We appreciate your patience and understanding. If you have any questions regarding your order, our support team is always happy to assist you.

Please read our policy carefully before placing your order.

Returns & Refunds

• This product is non-returnable and non-refundable.
• We do not accept returns or issue refunds for change of mind, incorrect selection, or after the product has been used.

Warranty

• No warranty is provided with this product unless explicitly mentioned on the product page.

Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, we will gladly provide a replacement, subject to verification.

To be eligible for a replacement, you must:

• Contact us within 24 hours of receiving your order.
• Provide a clear, continuous, and unedited 360° unboxing video showing:The sealed package before opening.The shipping label clearly visible.The complete unboxing process without any cuts or edits.The product and the issue (damage, defect, or incorrect item) clearly visible.

Claims submitted without an unedited unboxing video or with edited, incomplete, or interrupted recordings may not be eligible for replacement.

Once your claim is verified, we will arrange a replacement for the damaged, defective, or incorrectly delivered product at no additional cost.

Thank you for your understanding and cooperation.