Shipping & Delivery Policy

Thank you for shopping with us. Please review our shipping policy below to understand how your orders are processed and delivered.

Domestic Shipping (Within India)

We strive to deliver your orders quickly and efficiently across India.

• Processing Time: All domestic orders are processed within 2 business days. Orders are not processed or shipped on Sundays or public holidays.

• Standard Delivery: You can expect your order to arrive within 3 to 7 business days from the date of shipment.

• Remote & Regional Areas: For deliveries to interior locations, rural regions, or areas with difficult coverage, please allow 10 to 12 working days for your order to arrive.

International Shipping

• We currently do not offer international shipping. We only accept orders and deliver to addresses within India.

Delivery Timeline & Schedule

To ensure a smooth delivery process, please keep the following schedule in mind:

• Delivery Hours: Shipments will be delivered between 10:00 AM and 6:00 PM.

• Delivery Days: Deliveries are made from Monday to Saturday.

• Exclusions: No deliveries will be made on Sundays or national/public holidays.

Service Disruptions & Force Majeure (Unforeseen Delays)

While we make every effort to deliver your orders within the estimated timelines, there are times when catastrophic, unforeseen, or uncontrollable events may cause unexpected delays.

These events include, but are not limited to:

• Extreme or catastrophic weather conditions (floods, cyclones, heavy rainfall, earthquakes, etc.)

• Natural disasters or severe environmental disruptions

• Civil unrest, strikes, lockouts, or government-imposed restrictions/lockdowns

• Major transport network disruptions (rail, road, or air cargo suspensions)

• Large-scale cyberattacks or systemic technical failures affecting logistics networks

Our Commitment during Disruptions: In the rare event of such a crisis, our team will work closely with our courier partners to resume operations as quickly as possible. We will actively communicate any significant delays to affected customers via email or SMS. We appreciate your patience and understanding during these exceptional circumstances.

Important Notes:

• Tracking Your Order: Once your order has shipped, you will receive a confirmation containing your tracking number.

• Incorrect Addresses: Please double-check your shipping address at checkout. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

If you have any questions or require assistance with your delivery, please feel free to contact our customer support team at velvizakart@gmail.com.